Chiara Fox .com (Now with more Fox)

Information Architecture Expertise

• Created information architectures for a variety of different information systems, including intranets, extranets, informational, e-commerce, and non-profit web sites.
• Excellent communication skills and ability to work with clients to understand their specific business context, users, and content.
• Excellent team player on both internal company teams and external client teams.
• Experienced with the different methodologies necessary for creating a successful information architecture, such as content analysis, classification scheme analysis, comparative analysis, server and search log analysis, and user research.
• Extensive experience designing and creating site blueprints and wireframes, as well as business requirements, presentations, and written reports to communicate the information architecture strategy to internal and external teams.

Employment

Senior Information Architect, 2005-Current
Adaptive Path. San Francisco, CA

• Provided guidance and mentoring to clients through the content analysis process. Included auditing of existing content, mapping of content, and identification of possible metadata attributes.
• Developed information architectures and navigation frameworks based upon mental model research.
• Designed and developed detailed wireframes illustrating the transactional flow through the shopping cart checkout process.
• Conducted ethnographic-type remote user research to learn the behaviors, needs, and desires of customers so tailored recommendations for site functionality and features could be developed.
• Authored essays, reports, and presentations on information architecture, metadata and controlled vocabularies, taxonomy development, and designing the user experience.

Director of IA Library, 2004-
Information Architecture Institute.

• Mentored two interns for the design and implementation of the Library.
• Evaluates resources to determine if they fit the collection, and then catalogs items and adds to Library.

Senior Information Architect, 2001-2004
PeopleSoft, Inc. Pleasanton, CA

• Implemented a unified information architecture across the public website, customer extranet, and partner extranet in a single content management system. IA was expanded to include 23 international sites the following year.
• Designed metadata schema for use on all 26 websites. Project managed initial creation of four vocabularies to populate metadata fields. Provides ongoing maintenance to vocabularies to keep them current. Provides training to producers on how to index pages appropriately.
• Designed and owned the product database, the central location of the PS product hierarchy, name translations, URLs, and country applicability.
• Worked as the project lead for multiple projects from the writing of business requirements, to collaborating with technical developers to determine functional requirements based up on the business requirements, through final QA and implementation.
• Responsible for a variety of content on web properties, including six metadata controlled vocabularies, global navigation XML files for all 26 sites, the site map and site index, and search index configuration files.

Information Architect, 2000 - 2001
Argus Associates. Ann Arbor, MI

• Consulted to Fortune 100 and 500 companies.
• Experience with intranets, web sites and e-commerce sites.
• Designed navigation, organization and labeling systems unique for each client. Created blueprints and wireframes to illustrate these systems.
• Developed a controlled vocabulary and implemented it in indexing records for the ACIA IA Guide.
• Conducted user research in a variety of settings to understand users' needs and mental models.

Technical Services Librarian, 1999 - 2000
Rowland Institute for Science. Cambridge, MA

• Created and designed the information architecture, navigational system, graphic design, content, HTML coding, scripting, and maintained pages for web site and intranet.
• Designed a relational database for tracking interlibrary loan request status, copyright royalties, journal holdings, and library contact information.
• Converted manual journal check-in process to a digital workflow.
• Provided support and training to staff and patrons in computer software and hardware.
• Extensive experience indexing and cataloging a variety of library materials.
• Managed the library online catalog, library computers and institute web server.

Library Assistant, 1997 - 1999
Rowland Institute for Science. Cambridge, MA

• Co-created a relational image database, including the creation of a controlled vocabulary, indexing of the images, and design of the user interface.
• Provided support and training to staff and patrons for computer software and hardware.
• Researched and processed interlibrary loans.
• Maintained library and institute web pages.
• Copy cataloged and processed new materials.
• Processed serials, including binding.

Reference Clerk, 1996 - 1997
Cyrenius H. Booth Library. Newtown, CT

• Designed the library's first web site, including creating content, information architecture, HTML coding, and graphic design.
• Established organizational scheme for print and media collections in two temporary locations.
• Provided support and training to staff and patrons in computer software and hardware.
• Experience on the reference desk working with patrons to solve their information needs.

Education

Computer Expertise

Publications

Presentations

Honors

Professional Memberships

References

Available upon request.